Can't Log In After Suspension Ended

Updated: 4 months ago
Article ID: 2542

Common Problems

My suspension was meant to expire today but I cannot log in

Suspensions end on the day specified in the email you were sent at exactly the same time of day that they were applied to your account. Times sent to you are in Universal Coordinated Time (UTC) so may be later or earlier than you expect, based on where you live. Usually waiting will fix this issue.

If it has been more than 24 hours since your account suspension should have been lifted and you cannot log in, reset your account password. This will refresh your account and remove suspensions that have already expired, allowing you to log in.