Cannot Log in After Password Reset

Updated: 6 months ago
Article ID: 26010
Relevant Products:

Common Problems

I changed my password and now I cannot log in

If you are unable to log in after you recently changed your password, try the following.

The problem may be with your password

  1. If you use a password manager with auto-fill service, delete the pre-filled password and type your password yourself
  2. Check if you have Caps Lock on —the input box is case sensitive
  3. If you have multiple keyboard languages or layouts installed, check which one you have enabled
  4. Try typing your password on a notepad so you can see what you are typing

If the you still can't log in, reset your password.

The problem may be with your email

  1. If you use a password manager with auto-fill service, delete the pre-filled email and type your email yourself
  2. Make sure you type in your email correctly. 
  3. If you have multiple emails, make sure you type in the correct one. 
  4. If you have recently changed your Battle.net email, make sure you enter the new email. 
If the issue persists, please contact us.