Common Problems
- Error: "Closed. The game was unable to log you in through the Blizzard services. Please wait a few minutes and try again"
- My Hearthstone account is locked
- My Hearthstone account shows as Suspended due to a chargeback
- I received an email about a payment issue with Google Play
If your Hearthstone account appears closed it is likely to be due to a payment issue. Please check your Transaction History. You can contact us to unlock your account.
If the reason for the closure was a chargeback, we will ask that you repay the chargeback, please make sure you add a credit card to your Battle.net Account Payment Methods.
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