Appeal Silence in Heroes of the Storm

Updated: 4 days ago
Article ID: 2643
Relevant Games:

Common Problems

  • My Heroes account was silenced.
  • How can I appeal a silence?

We silence your account if you are reported multiple times for Spam or Abusive Chat. The duration of your silence doubles each time we apply it to your account. There is no maximum limit to the silence duration. Chat and voice silences accumulate separately.

The following list describes what you can and can't do while silenced. For more information, visit our Account Silenced article.

You CannotYou Can
Use Allied Chat in gameUse Party Chat (with invited players)
Play Hero League/Team League (chat silence only)Create, suggest, and request to join parties
Chat in General channelsSend and receive friend requests
Chat in Custom channelsSend whispers to friends
Send whispers to non-friendsReply to whispers from non-friends
 Issue in-game pings
 Play Quick Match and Unranked Draft

You will see the remaining duration of your silence when you log in to the game, and a portrait icon shows your silenced status to other players.

If the silence occurs while you're in a match, you'll be logged out after it ends. You will still receive XP, gold, and ranked points earned during the match.

Note: If you were silenced and want to appeal the decision, submit a ticket.