Common Problems
- Purchased the Tavern Pass for 2500 gold, the gold is gone, but I didn't receive the Tavern Pass
- I purchased the Card Back for 500 gold. I didn't get the cardback and the gold is gone
- Payment Failed error when paying with gold
If you make a purchase in Hearthstone with gold and you don't receive the product, please wait 72 hours. The gold should be automatically refunded to your account within 72 hours.
If it has been more than 72 hours and your gold has not been returned, contact us so that we can investigate.
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