Diablo Immortal Connection Issues on Mobile Devices

Updated: 9 months ago
Article ID: 276851

Common Problems

  • I can't log in to Diablo Immortal on my phone
  • I get disconnected while playing on my tablet

If Diablo Immortal is crashing, please visit Diablo Immortal Performance Issues and Crashing.

Before trying any of the following steps check the BlizzardCS Twitter for any service interruptions:

  1. Make sure the app is up to date
  2. Try swapping from wireless to your network data connection, or vice versa
  3. Restart your device and try again
  4. Ensure that your device meets the minimum requirements to run Diablo Immortal.
  5. If you are on an Android device, access your app storage in device settings and clear the Diablo Immortal app cache/data
  6. If the problem persists, uninstall and reinstall the game