Unable to Install or Patch Diablo Immortal

Updated: 5 months ago
Article ID: 276852

Common Problems

  • Can't install Diablo Immortal on my phone
  • Can't patch Diablo Immortal on my tablet

If you're having issues with downloading or patching Diablo Immortal, try the following troubleshooting steps:

  1. If you were in the Diablo Immortal Alpha or Beta, uninstall the old version
  2. Make sure your device meets the minimum requirements to run Diablo Immortal
  3. Make sure your device's operating system is up to date
  4. Restart your device
  5. Download while on a good quality Wi-Fi instead of a cellular network. You can also try swapping your connection type to see if it resolves the issue.
  6. If you are on an Android device, access your app storage in device settings and clear the Diablo Immortal app cache/data
  7. If the problem persists, uninstall and reinstall the game
Note: The payment method on your Google Play account must be from the same country that your Google Play account is registered to in order to install Diablo Immortal.