Unable to install Diablo I
Updated: 1 week ago
Article ID: 356638
Common Problems
- I click on the installer and nothing happens
- Error: "An error occurred during the patch process. Please try reinstalling the game and re-applying the patch"
- Error: "Patching cannot be completed because the patch archive is corrupt."
- Direct X errors keep happening and can't install the game
If you experience problems with the installer such as error messages or stalled installation progress, follow the steps for your operating system below.
- Run the Battle.net app in Administrator Mode to resolve permissions issues.
- If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
- Close all other applications to resolve software conflicts and free up resources.
- Configure your security software's exception list to allow Blizzard applications to run.
- Update your drivers and operating system to resolve any compatibility issues.
Advanced Troubleshooting
- Create a new administrator account to resolve permissions issues.
- Disable any proxies that may interfere with the login module.
- Check your network configuration to find any issues with your firewall, router, or port settings.
- Run a security scan to remove any viruses or malware infections.
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