Common Problems
- I am only being offered one item from the Great Vault and it's one I already have.
- The Great Vault is giving me a duplicate item of one I already own.
KNOWN ISSUE - April 22, 2025
We are currently investigating an issue where The Great Vault may incorrectly offer duplicate rewards to some players. More information is available in this forum post.
Customer Service cannot create different vault offerings or otherwise assist with this particular issue. We appreciate your patience while we investigate.
The Great Vault will never offer you two of the same rewards simultaneously. If you unlocked more than one reward this week, all rewards will be different from each other.
The Great Vault can offer you an item that you already own, or an item that was already offered to you in previous weeks. This is not a bug. If none of the rewards suit you, you can choose a token reward instead which may be redeemed at vendors near the Vault.
Note: The pool of rewards you can choose from depends on the variety of content you have cleared. To increase the pool of items you will be able to choose from, play new, different, and more challenging content.