Didn't Receive the Northrend Upgrade Character Boost

Updated: 5 days ago
Article ID: 288416
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Common Problems

  • I purchased the Northrend Heroic or Epic Upgrade and I didn't receive a boost
  • I purchased the Northrend Heroic or Epic Upgrade  and I don't see the boost on the character selection screen

Note: If you already purchased the Northrend Heroic Boost, you will not receive a second boost when upgrading to Northrend Epic Upgrade. The level 70 boost is limited to one per WoW account.

If you purchased the Northrend Heroic or Epic Upgrade and you didn't receive the boost, this may be for several reasons:

  • Your payment is processing. The boost will only be available when your order shows as Complete. Please check your Transaction History
  • You don't have any character on the realm. Please create a character
  • You have created a character but you never logged into the world yet. Enter the game at least once, exit the game completely, and re-launch
In addition, if you purchased your product on the website, the boost icon will not appear on the character selection screen if you were online during purchase. Please log off and log in again.

    You will also not see the boost icon if you purchased the product on the wrong account or region. If you made a mistake, you can refund your purchase and try again.