Error: "We couldn't verify your account with that information"

Updated: 7 days ago
Article ID: 291128
Product:

Common Problems

  • I changed my email and now I receive this error
  • Get this error when trying to login to the Battle.net launcher
  • I updated and verified my new email address but I am unable to login 

We are aware of an issue causing trouble for a small number of players and are working on resolving this.

However, this error is usually due to an incorrect, mistyped, or forgotten password. Try to reset your password to resolve it.

You may also see this error if there is a service interruption; check the BlizzardCS Twitter for the most up to date information.

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