Common Problems
Other players and non-player characters display "Unknown" instead of their name.The Unknown label on NPCs and players is caused by a breakdown in the network communication between your computer and the server. If you use a wireless connection, try bypassing this temporarily and plugging your system directly into the modem using an ethernet cable.
If the problem persists, follow the steps below to resolve the issue:
-
Reset your user interface to make sure your files and addons are not corrupted.
-
Reset your network devices to make sure your router hasn't become flooded with data.
-
Update your drivers and operating system to resolve any compatibility issues.
-
Check your network configuration to find any issues with your firewall, router, or port settings.
Please log in to submit feedback.
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Thanks for your feedback!