Troubleshooting Diablo II: Resurrected Crashes On Consoles

Updated: 5 months ago
Article ID: 310550
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Common Problems

My game crashes on console

If you experience crashes, black screens, or performance problems while playing Diablo II: Resurrected on Xbox, PlayStation or Nintendo, follow the troubleshooting steps below. If you're having connection issues, check our connection troubleshooting article.

  • Restart your console.
  • Power cycle your console:
    • PlayStation
      1. Shut down the console by touching the power button until you hear two beeps.
      2. Unplug the power cable and wait 30 seconds.
      3. Plug in the power cable.
      4. Touch the power button to turn on your console.
    • Xbox
      1. Press and hold the Xbox button for about 10 seconds to shut down your console.
      2. Unplug the power cable and wait 10 seconds.
      3. Plug in the power cable.
      4. Press the Xbox button to turn on your system.
    • Nintendo
      1. Hold the power button for 5 seconds.
      2. Select power options.
      3. Select power off.
      4. Wait 15 seconds.
      5. Press the power button to turn it back on.
  • Delete your Diablo II: Resurrected save data.
  • Uninstall Diablo II: Resurrected, restart your console, then reinstall Diablo II: Resurrected.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact your console's manufacturer for more assistance (Sony) (Microsoft) (Nintendo).