Duplicate Empowered Battle Pass Locked After Chargeback or Refund
Common Problems
- I bought the Empowered Battle Pass again after refunding it and the tiers I've already earned are still locked
- I repaid the Battle Pass after a chargeback but I can't access it
- I got charged twice for the Battle Pass and refunded one, but I can't access the rewards now
Generally, it is not possible to purchase a duplicate version of the Diablo Immortal Battle Pass. In some cases, however, latency or other factors can cause a glitch in purchase process and it would be possible for you to initiate a second one by mistake.
Contact us for assistance If you have at least one successful payment (not refunded) for the Battle Pass in your Transaction History.
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