In-Game Shop Missing or Unavailable in Overwatch 2

Updated: 3 months ago
Article ID: 319227

Common Problems

  • There's no shop section on my account, but my friends have it
  • In-game shop option is missing in OW2
  • The shop is currently unavailable

The shop button in Overwatch 2 will be missing if your account is currently undergoing a merge. Once the merge has been completed, logging out of the account and back in will cause the shop button to reappear.

If your account is not currently going through the merge process and you are not able to see the button, please submit a bug report in the Overwatch forums.