- I am stuck in the terrain and I don't have the Hearthstone
- I can't leave the zone and I'm stuck here
- I am unable to move my character
Try these steps to resolve the issue in-game:
- Click on the ? icon to bring up the Game Menu
- Click on Help
- Click on Character Stuck!
- You will have the option to Use Your Hearthstone (if not on cooldown) or Teleport to Graveyard
This procedure will not open a ticket. If you find that your character is still stuck after attempting Auto Unstuck, please contact Customer Support.