Stuck Character, Cannot Move

Updated: 4 months ago
Article ID: 32275
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Common Problems

  • I am stuck in the terrain and I don't have the Hearthstone
  • I can't leave the zone and I'm stuck here 
  • I am unable to move my character

If your character is stuck somewhere in the world, please use the stuck character service to move your character to a safe location.

In-Game

Modern WoW and Burning Crusade Classic

To access the stuck character service:

  1. Pres Esc or click the ? button to open the menu.
  2. Click Support.
  3. Scroll down to the self-service options and click Stuck Character Service then click Continue.

You will be asked to select the character you want to move.

WoW Classic

To access the stuck character service:

  1. Click on the ? icon to bring up the Game Menu
  2. Click on Help
  3. Click on Character Stuck!

You will have the option to Use Your Hearthstone (if not on cooldown) or Teleport to Graveyard.

I cannot log in

If you can't log in with the stuck character, click below to start the service from the website. This is a self-service —you will not receive a Game Master response.

Stuck Character Service