Troubleshooting Diablo IV Connection Issues on Consoles

Updated: 10 months ago
Article ID: 333765
Product:

Common Problems

  • I can't connect to Diablo IV on console
  • I get bad lag in Diablo IV on console

If you're having high latency, lag, or trouble connecting and staying connected to Diablo IV on your PlayStation or Xbox, follow these steps to help resolve your issue:

  1. Reset your network devices to make sure your router hasn't become flooded with data.
  2. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  3. Check your network configuration to find any issues with your firewall, router, or port settings.

If none of these help, you can also run your console's built-in connection test to diagnose the issue (PlayStation 4) (Xbox One).

Tried everything here?

If the above steps did not resolve your problem, visit our Diablo IV forums or contact your console's manufacturer for more assistance (Sony) (Microsoft).