Purchased Diablo IV On Wrong Platform

Updated: 8 months ago
Article ID: 333971
Product:

Common Problems

  • I purchased Diablo IV on Battle.net but want to play on PS5.
  • Accidentally bought D4 on Xbox but I want it on Battle.net
  • I bought Vessel of Hatred on Steam but I didn't know that meant I wouldn't be able to play it on Diablo IV
  • I bought a physical copy of Diablo IV for PlayStation, can I swap it for Battle.net instead?

If you purchased a Diablo IV game license on the wrong platform, you can reach out to the platform or store it was originally purchased through to inquire about a refund. If your purchase was made through the Battle.net shop and is eligible for refund, you can request a refund through the Support Site here.

Blizzard Customer Support can't assist with refunds for third party purchases.

Related Articles

Do I Have To Own Diablo IV or Its Expansion On Every Platform I Play On?

Information about needing to own Diablo IV or its expansion on the game systems you want to use to play the game.

Purchased Diablo IV in the Wrong Region

Information about how Diablo IV works in different regions

Can't Install Diablo IV After Purchase

Information on being unable to install Diablo IV after confirming a successful purchase and seeing it in your owned games

Click to watch this video in a web browser.