Common Problems
- Whenever I log in the Undermine, the cinematic plays like its the first time
- My character completed Undermine introduction but is still shown patch cinematic upon every login
- Every time I switch characters, I see Undermine cinematic
The patch cinematic is meant to play the first time you load into the game after a content update. If the cinematic plays repeatedly every time you log into a character, that could indicate a caching issue or a bug.
To resolve any underlying caching issues with these, reset your UI to clear the cache by following these steps. After you have reset your UI, log in and skip the cut scene. Wait at least 30 seconds, and then log out of the game. When you log in again, it should skip the cinematic in the future.
We have received several reports of this issue and can confirm this may not work as intended. Customer Support does not have another workaround or resolution if the steps above did not work for you. We apologize for any inconvenience while our developers work as quickly as possible to resolve the issue.
If you discover a new issue, please submit a new Bug report.
Note: Bugs submitted in-game do not receive a personal response. Instead, they'll be directed to the teams responsible for addressing them.