Common Problems
- My WoW account was silenced.
- I can't use most chat channels.
- How can I appeal a silence?
We silence your account if you are reported multiple times for Spam or Abusive Chat. Repeated offenses will result in account suspensions. The duration of the suspension increases each time we apply it to your account, up until the account is banned.
The following list describes what you can and can't do while silenced. For more information, visit our Account Silenced article.
| You Cannot | You Can |
|---|---|
| Reply to Whispers from WoW Friends/Non-friends | See Whispers from WoW Friends/Non-friends |
| Talk in global channels (General, Trade, etc.) or Instance Chats (Raid, Party, Battlegrounds) | Party/Raid Chat (with Invited friends) |
| Create Calendar Invites/Events | Talk in Global Channels that have a moderator |
| Send in-game mail, party invitations to Non-Battle.net friends, or War Game and Duel invitations | Share Quests |
| Use the Premade Groups tool | Use the Dungeon and Raid Finders |
| Send or receive Arena team and Guild invitations | Use Guild Chat |
| Speak in Battle.net Chat (including communities and Real ID) |
Note: If you were silenced and want to appeal the decision, submit a ticket.
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