BLZBNTBGS80000035 (9002)

Updated: 2 years ago
Article ID: 94457
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Common Problems

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Error Code: BLZBNTBGS80000035 (9002)

This error occurs when the connection to Facebook authentication servers is lost and your information wasn't able to be sent or received. Before you contact us for assistance, try the following troubleshooting steps.

  1. Reset your network devices to make sure your router hasn't become flooded with data.
  2. Close all other applications to resolve software conflicts and free up resources.
  3. Restart the desktop app to clear any stalled Agent processes.
  4. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.