Unauthorized Account Access Policy


Limitations placed on Account Access

The Battle.net Terms of Use speaks extensively about what you may and may not do with a Battle.net account. This section highlights a few passages from the ToU that are most relevant to this policy. The core message is that you, and only you (with the exception of a minor authorized to use an account by a parent or guardian), should be accessing an account registered in your name.

  • Blizzard Entertainment does not recognize the transfer of accounts between individuals.
  • You may not share your account or password with anyone, except if you are a parent or guardian, in which case you may permit one minor child to use the account instead of you. You may not use that account at the same time.
  • You are liable for all activities conducted through the account, including any activities conducted by the minor child you allow to use your account.
  • You are responsible for maintaining the confidentiality of your user name and password. You are responsible for all uses of your user name and password, even if you don't authorize them. Security of your account is your responsibility.

Tips to Prevent an Account Compromise

Account security is the sole responsibility of the registered user. For tips on keeping your account secure, visit our Account and Computer Security page.

Third Party User Interfaces

Third party user interfaces (UIs) are very popular in World of Warcraft. The use of a Third Party UI can be risky. Blizzard is not responsible for the damage that may occur from your use of a Third Party UI. 

Regaining Control of a Compromised Account

If you believe the security of the account you use has been compromised, take the following steps:

  • Reset your password
  • Run a virus scan for trojans installed on your machine.
  • Change the password for your Battle.net email address.

When an account is reported or its security appears to have been compromised, we will disable access to the account while we conduct an investigation. Once we are confident that account access privileges have been restored to the registered user (and only the registered user), we will reenable access to the account.

While we will attempt to restore any items/gold missing from the account, we cannot guarantee that lost items/gold will be reimbursed.

Repercussions for Compromising an Account

This category applies to players who have:

  • Accessed an account reported as compromised and are not the registered user of said account.
  • Knowingly or unknowingly received items/gold from a compromised account.

If a player is found to have participated in one of these acts, they may:

  • Have the transferred items/gold removed from the account.
  • Receive an account penalty up to account closure if the registered user of the account perpetrated the compromise.

We will conduct a review of both the compromised account and the accounts that received the items/money and action the accounts based only on the information gathered through our investigation.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!