Unauthorized Account Access Policy


The Battle.net Terms of Use speaks extensively about what you may and may not do with a Battle.net account. This article highlights a few passages from the ToU that are most relevant to this policy.

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Account Access Limitations

Only you (with the exception of a minor authorized to use an account by a parent or guardian) are allowed to access an account registered in your name.

  • Blizzard Entertainment does not recognize the transfer of accounts between individuals.
  • You may not share your account or password with anyone, except if you are a parent or guardian, in which case you may permit one minor child to use the account instead of you. You may not use that account at the same time.
  • You are liable for all activities conducted through the account, including any activities conducted by the minor child you allow to use your account.
  • You are responsible for maintaining the confidentiality of your user name and password. You are responsible for all uses of your user name and password, even if you don't authorize them. Security of your account is your responsibility.

Compromised Accounts

Account security is the sole responsibility of the registered user. For tips on keeping your account secure, visit our Account and Computer Security page.

Third-party User Interface (UI) addons are very popular in World of Warcraft. Blizzard is not responsible for the damage that may occur from your use of a third-party addon.

Regaining Control of a Compromised Account

If you believe the security of your account has been compromised, take the following steps:

We disable access to compromised accounts while we investigate. Once we are confident that account access privileges have been restored to the registered user (and only the registered user), we will reenable access to the account.

While we will attempt to restore any items and gold missing from the account, we cannot guarantee that lost items or gold will be reimbursed.

Repercussions for Compromising an Account

This category applies to players who have:

  • Accessed an account reported as compromised and are not the registered user of said account.
  • Knowingly or unknowingly received items or gold from a compromised account.

If a player is found to have participated in one of these acts, they may:

  • Have the transferred items or gold removed from the account.
  • Receive an account penalty up to account closure if the registered user of the account perpetrated the compromise.

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