During technical troubleshooting, it is sometimes necessary to fully uninstall and reinstall a game.

A disk error occurred while loading a file required to log in.

The Blizzard App will launch but will indefinitely load the games information with the message, "Loading Account Information."

Instructions on how to delete your Battle.net files.

Troubleshooting steps for Internet Game Room owners for common IGR issues

Failed to launch a critical file. Please close all other applications, temporarily deactivate your anti-virus software, and try again. Alternatively, log in as an administrator and try again.

Failed to launch a critical file. Please close all other applications, temporarily deactivate your anti-virus software, and try again. Alternatively, log in as an administrator and try again.

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