Blizzard App Stuck on Loading Account Information

The Blizzard app can sometimes have file corruption or permission errors that prevent properly loading your account information.

Please try these steps:

1. Remove the Battle.net cache data.

• Windows
  1. Close all Blizzard programs.
     1. Press Ctrl+Shift+Esc to open the Task Manager.
     2. Click the Processes tab.
     3. Select agent.exe and click End Process.
  2. Navigate to the folder containing the cache directory:
     1. Press Windows Key+R to open the Run dialogue.
     2. Type the following into the Run field and press Enter:
        • Windows XP: C:\Documents and Settings\All Users\Application Data\
        • Windows Vista \ Windows 7 \ Windows 8.1 \ Windows 10: C:\ProgramData\
  3. Locate the Battle.net folder, right-click it, and select Delete.
  4. If a Blizzard Entertainment folder is present, right-click it and select Delete.
• Mac
  1. Using Finder, click the Go menu and select Computer.
  2. Click Macintosh HD.
  3. Navigate to the /Users/Shared/Blizzard directory.
  4. Right-click the Battle.net folder and select Move to Trash.
  5. If a Blizzard Entertainment folder is present, right-click it and select Move to Trash.

2. Uninstall the Blizzard App

• Windows
  1. Open Control Panel.
  2. Click Uninstall a program.
  3. Right-click on Battle.net and select Uninstall. This will begin the uninstallation process.
  4. If the client is not listed, manually uninstall the Blizzard app:
     1. Click Start (Windows Key + Q in Windows 8), and select All Programs.
     2. After locating Battle.net, right-click the file and select Open File Location.
     3. Move one folder up and delete the entire Battle.net folder.
• Mac
  1. Open Finder.
  2. Delete Battle.net in /Applications.
  3. While holding down the Option (Alt) key, select Library from the Go menu on the system menu bar.
  4. Delete the Battle.net folder in ~/Library/Application Support/Blizzard.
  5. Navigate to ~/Library/Preferences and delete the following files:
  • com.blizzard.errorreporter.plist
  • com.blizzard.Installer.plist
  • com.blizzard.launcher.plist
  • net.battle.net.app.plist
  • net.battle.Authenticator.prefs
  • net.battle.Identity.prefs
  • net.battnet.battle.plist

3. Download the Blizzard App and install in administrator mode: http://battle.net/en/app/