Heroes of the Storm Disconnection Problems

更新済み: 6日前
記事ID: 112212
関連製品:

よくある問題

  • Connection problems in Heroes of the Storm.
  • Error: "You were disconnected from Blizzard services."

本タイトルの日本語サポートはありません。

Before trying any of the following steps check the BlizzardCS Twitter for any service interruptions.

  1. Reset your network devices to make sure your router hasn't become flooded with data.
  2. Release and renew your IP and flush your DNS to resolve any network conflicts.
  3. Update your drivers and operating system to resolve any compatibility issues.
  4. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  5. Close all other applications to resolve software conflicts and free up resources.
Advanced Troubleshooting
  1. Check your network configuration to find any issues with your firewall, router, or port settings.
  2. If you're using a VPN, try removing it.
  3. Disable any proxies that may interfere with the login module.
  4. Run a security scan to remove any viruses or malware infections.
  5. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  6. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
  1. Check your network configuration to find any issues with your firewall, router, or port settings.
  2. If you're using a VPN, try removing it.
  3. Disable any proxies that may interfere with the login module.
  4. Run a security scan to remove any viruses or malware infections.
  5. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  6. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
Advanced Troubleshooting
  1. Check your network configuration to find any issues with your firewall, router, or port settings.
  2. If you're using a VPN, try removing it.
  3. Disable any proxies that may interfere with the login module.
  4. Run a security scan to remove any viruses or malware infections.
  5. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  6. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums.