Hearthstone Shop Closed on Mobile Device

Updated: 2 months ago
Article ID: 14420
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Common Problems

  • I can't open the Hearthstone shop on my tablet, it says "Shop Closed"
  • I get the error "Shop Closed" in Hearthstone on my iPhone

On mobile devices, this error usually happens if you are not logged into your Google, Apple, or Amazon account or if your device was jailbroken —jailbroken devices are not supported.

You are not required to have a payment methods saved on your Google, Apple, or Amazon account. You can still access the Hearthstone Shop even if you don't have a payment method and buy card packs with in-game gold.

If you are logged in with your Google, Apple, or Amazon account and you still receive this error, choose below.