Hearthstone Shop Closed on Desktop or Laptop

Updated: 1 week ago
Article ID: 141969
Relevant Products:

Common Problems

  • I can't open the Hearthstone shop on my computer, it says "Shop Closed"
  • I get the error "Shop Closed" in Hearthstone on my computer

Note: We have released a patch to fix the Shop Closed error that started with patch 17.2. Please make sure to update your game client to 17.2.2.


My Hearthstone Account is New

If you are new to Hearthstone, you may receive this error if you haven't finished the set-up of your account. Close the game and visit your Account Settings.

In the Account Details section add your country of residence and, if you see a banner saying you didn't verify your email yet, click on "Resend Verification Email" and follow the prompts.

If the problem continues, please contact us.

The error started after a game update

If this error happens after a game update check BlizzardCS on Twitter for breaking news and information on our services and try again later.

If the problem continues, try uninstalling and reinstalling your game or visit our Technical Support Forum.

Otherwise, you can find most Hearthstone products in our website.