Can't Login to Hearthstone With My Email on Mobile Device

Updated: 6 days ago
Article ID: 176488

Common Problems

  • After downloading the game I see the "Sign Up" button to create a new account, but I already have an account and I don't see the option to enter my email
  • I receive an error when entering my account email and password on my phone
  • Error: "The game was unable to log you in through the services. Please wait a few minutes and try again."

No option to enter my email

When you download the game on a mobile device for the first time, the Game Menu will present you with the Sign Up button and won't give you the option to log in with an existing account. Please click Sign Up and complete the tutorial.

After the tutorial, you will see the Switch Account button when you visit the Game Menu again: click on the Switch Account button to log in with your account.

Login with my Email fails

If you entered your email and password and you receive an error:

  1. Make sure that you are entering the correct information, without any additional spaces or characters. If you have your login details saved on your device, try typing them in manually.
  2. If you tried to log in using your Facebook credentials, you will need to first successfully log in with your Facebook account before you can use your email login.
  3. Try reset your account password

If the problem continues, you may be experiencing a technical issue. Please check our Hearthstone Connection Issues on Mobile Devices article.