Where Is My Refund?

Updated: 3 months ago
Article ID: 12378
Relevant Products:

Common Problems

  • I have not received my money back from a refund 
  • Still waiting for my money to return after a cancellation

When you ask for a refund, your funds are not returned when you request it, but when (and if) your refund is approved.

If you use the self-service option in the website, your refund is approved immediately upon request, provided you received confirmation that you were eligible for the refund.

If you spoke to a Game Master instead, your refund requires the review and approval of another person, which can take a few days. Remember that you should not access your purchase while waiting for the refund to process, as doing so may interrupt the refund or cause it to fail.

Refunds usually take 3-10 working days to fully complete with the money being returned to the original payment method. However, in very rare cases the process can take up to 6 weeks.

Blizzard Customer Support cannot speed up a refund process, as it is at the end processed by the provider of your payment method.