Stuck on Fetching CDN Configuration Files

Updated: 12 months ago
Article ID: 126045

Common Problems

Error: Fetching CDN configuration files

This error occurs when the Blizzard app cannot complete an update due to connection issues, permissions, or because another program is blocking the app. Try the following steps to resolve this error:

  1. Disable any proxies that may interfere with the login module.
  2. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  3. Close all other applications to resolve software conflicts and free up resources.
  4. Repair Disk Permissions to resolve any permission conflicts with logon modules.
  5. Try creating a new administrator account to resolve permissions issues.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.