Battle.net Desktop App Does Not Launch - No Error Message

Updated: 10 months ago
Article ID: 16441
Product:

Common Problems

  • Battle.net app loads, then disappears without an error message
  • Battle.net app doesn´t load
  • Cannot launch Battle.net app
  • Battle.net app won't start

If you experience a crash with a blue or black screen error message, a crash to your desktop, or if your computer locks up while in the Battle.net desktop app, follow the steps below to resolve the issue.

Windows®

  1. Update your drivers to resolve any compatibility issues.
  2. Configure your security software's exception list to allow Blizzard applications to run.
  3. Try creating a new administrator account to resolve permissions issues.
  4. Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
Advanced Troubleshooting
  1. Close all other applications to resolve software conflicts and free up resources.
  2. Run a security scan to remove any viruses or malware infections.
  3. Disable any proxies that may interfere with the login module.
  4. Run ScanDisk and defragment your hard drive to try to repair any bad sectors.
    Note: Do not defragment a Solid State Drive (SSD).

Mac®

  1. Run Software Update to check for pending updates to software, drivers, and firmware.
  2. Configure your security software's exception list to allow Blizzard applications to run.
  3. Try creating a new administrator account to resolve permissions issues.
  4. Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
Advanced Troubleshooting
  1. Close all other applications to resolve software conflicts and free up resources.
  2. Run a security scan to remove any viruses or malware infections.
  3. Disable any proxies that may interfere with the login module.
  4. Run the Apple Hardware Test to make sure there are no physical problems with your hard drive.

Tried everything here?

If the previous troubleshooting steps didn't resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you've exhausted all other resources.

Related Articles

Can't Launch Battle.net Desktop App Due to DLL Error

The Battle.net Deskop App can't be launched due to an operating system error.

Can't Connect to Battle.net Desktop App

Troubleshooting steps to help you connect to the Battle.net desktop app.

Error: "Oh no! We couldn't find what we wanted to show you."

What to do if you receive the error "Oh no! We couldn't find what we wanted to show you." when viewing Patch Notes in the Battle.net Desktop App.

Click to watch this video in a web browser.