- I can't open the Hearthstone shop on my tablet, it says "Shop Closed"
- I get the error "Shop Closed" in Hearthstone on my iPhone
On mobile devices, this error usually happens if you are not logged into your Google, Apple, or Amazon account or if your device was jailbroken —jailbroken devices are not supported.
You are not required to have a payment methods saved on your Google, Apple, or Amazon account. You can still access the Hearthstone Shop even if you don't have a payment method and buy card packs with in-game gold.
If you are logged in with your Google, Apple, or Amazon account and you still receive this error, choose below.
If you are new to Hearthstone, you may receive this error if you haven't finished the set-up of your account. Close the game and visit your Account Settings.
In the Account Details section add your country of residence and, if you see a banner saying you didn't verify your email yet, click on "Resend Verification Email" and follow the prompts.
If the problem continues, please contact us.
If this error happens after a game update check BlizzardCS on Twitter for breaking news and information on our services and try again later.
If the problem continues, try uninstalling and reinstalling your game or visit our Technical Support Forum.