Error - This Email Address Is Already in Use

Updated: 1 year ago
Article ID: 14788

Common Problems

  • I have an empty account and I would like to use that email on my main account
  • Cannot create a account, it says me my email is already taken
  • Error: This e-mail address is already in use

If you receive this error, it likely means you already have an account that was created with the email being used.  If you have access to the account with the email, you can update the email in Account Management to a new one to free the original email for further use. 

If you do not have access to the account created using the email, contact Customer Support for assistance.