Common Problems
- I want to undelete characters I deleted by mistake or accident.
- How long do I have to wait to restore a character?
- How many characters can I restore at once?
Warning!
Deleted characters in the modern version of World of Warcraft can not be restored from July 23, 2024 to a future date that is not yet determined. See this blog for more information. The service will be restored as soon as possible and we appreciate your patience. Blizzard Customer Service cannot bypass this restriction.
Note: The service will continue to be available for WoW Classic and WoW Classic Progression during this period.
You can restore a deleted character from your character selection screen:
- Click
on the character selection screen. - Select your deleted character and click
.
Blizzard Customer Support doesn’t restore characters.
Limitations
- In WoW Classic only, you are limited to one restoration every 7 days
- If you have multiple WoW accounts on the same Battle.net account, the cool-down is also shared between them
A character is eligible for restoration depending on its level at the time you deleted it:
| IF YOUR CHARACTER IS... | IS IT ELIGIBLE FOR RESTORATION? |
|---|---|
| Under level 10*, or a Class Trial |
No
|
| Between levels 10 and 29 |
Yes, within 90 days of deletion.
|
| Between levels 30 and 49 |
Yes, within 120 days of deletion.
|
| Level 50 or higher |
Yes
|
*Note: Allied races and Hero classes can't be restored if deleted at their starting levels.
If a character doesn’t appear on your list, it means it was purged from the database because it was below level 50 and it was deleted too long ago. Purged characters cannot be restored by any means.
When you restore a character, it will be exactly as it was when you deleted it:
- You may be asked to rename your character at no cost if its name was taken by another player on your realm
- If you sold your character’s gear before deleting it, you can use the Item Restoration service to recover the gear
You cannot:
- Restore a character if you have the maximum number of characters allowed. Before undeleting a character, you must make room by deleting a different character
- You can have a total of 65 characters across all realms in World of Warcraft, 50 in WoW Classic Era, and 50 in WoW Classic Progression
- Restore a WoW Classic Era character on a PVP realm if you have characters of the opposing faction on the same realm
- Restore a character if it has the same name as another of your characters on your realm. You must delete the active character or rename it. Renaming a character is a paid service and only possible in World of Warcraft and WoW Classic Progression. Blizzard Customer Support doesn’t assist with renaming characters
- Restore a character that was deleted on a previously decommissioned or merged realm
- Restore a character if its creation is restricted on the realm (locked realms, faction imbalance, etc)
Blizzard Customer Support will not assist with bypassing any of the above limitations.