Common Problems
- Battle.net desktop app gets stuck on Starting...
If you are getting stuck on Starting Battle.net desktop app for more than a few minutes, follow the troubleshooting steps below:
Windows
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Disable any proxies that may interfere with the login module.
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Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
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Deleting the Battle.net cache folder can resolve problems with the logon module.
Advanced Troubleshooting
- If you're using a VPN, try removing it.
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Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
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Make sure Windows Secondary Logon is enabled, which Blizzard Agent requires to run correctly.
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Try running the game on an administrator account to resolve permissions issues.
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Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
Mac
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Disable any proxies that may interfere with the login module.
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Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
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Deleting the Battle.net cache folder can resolve problems with the logon module.
Advanced Troubleshooting
- If you're using a VPN, try removing it.
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Check your network configuration to find any issues with your firewall, router, or port settings.
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Try running the game on an administrator account to resolve permissions issues.
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Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
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