Common Problems
- Battle.net desktop app gets stuck on Starting...
If you are getting stuck on Starting Battle.net desktop app for more than a few minutes, follow the troubleshooting steps below:
Windows
- >Disable any proxies that may interfere with the login module.
- Try plugging your computer directly into your modem.
- Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
- Deleting the Battle.net cache folder can resolve problems with the logon module.
Advanced Troubleshooting
- If you're using a VPN, try removing it.
- Configure your security software's exception list to allow Blizzard applications to run.
- Try running the game on an administrator account to resolve permissions issues.
- Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
Mac
- Disable any proxies that may interfere with the login module.
- Try plugging your computer directly into your modem.
- Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
- Deleting the Battle.net cache folder can resolve problems with the logon module.
Advanced Troubleshooting
- If you're using a VPN, try removing it.
- Check your network configuration to find any issues with your firewall, router, or port settings.
- Try running the game on an administrator account to resolve permissions issues.
- Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
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