Don't Receive BattleTag or Real ID Friend Request

Updated: 4 months ago
Article ID: 17729
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Common Problems

  • I'm not receiving friend requests
  • My friend sent me a friend request but I can't see it

If you cannot receive BattleTag or Real ID friend requests, check the following.

Friend Blocked by Mistake

Make sure neither of you has the other one blocked in error, for example, if you ignored each other in-game.

  1. Open the Battle.net App
  2. Click on the Blizzard logo and click on Settings
  3. Click Friends & Chat
  4. Click View Block List

If you blocked each other, remove the block and try adding each other as friends again.

New Battle.net Accounts

Before they can add friends, recently created Battle.net accounts require to have the player's name added on the Account Details page, as well as a secret question on the Security details. 

Friend List Full

You can have a maximum of 200 BattleTag or Real ID friends. If you reached 200 friends, you must unfriend someone before you can accept new friend requests.

Friend requests you sent and are still pending will count against your friend list limit. 

To cancel pending friend requests:

  1. Open the Battle.net App
  2. Click on the Blizzard logo and click on Settings
  3. Click Friends & Chat
  4. Click View Sent Friend Requests
  5. Click the Cancel button next to the pending request.

Parental Controls

An account that is restricted by Parental Controls cannot have Real ID friends. If you are under the age of majority, speak to your parents to Update your Parental Control Settings. If your friend is under the age of majority, make sure they do the same.

You can have BattleTag friends even if restricted by Parental Controls.