Hearthstone Stuck at the Main Screen on Desktop or Laptop

Updated: 2 weeks ago
Article ID: 20513
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Common Problems

  • Hearthstone is stuck at the tavern door
  • Cannot log in to Hearthstone, there is no error message
  • Hearthstone doesn't load past the title screen, the logo animation runs in a loop with no sound

If you experience this problem on a mobile device (phone or tablet) please visit our Can't Login to Hearthstone on Mobile Device support article.

Windows

  1. Make sure that Hearthstone is closed on all platforms.
  2. Make sure your computer meets all of the listed system requirements.
  3. Make sure you have your Blizzard account set up including name, country of residence and a security question.
  4. Delete the Hearthstone option files.
    1. Press Windows Key + R to open the Run diaglogue
    2. Type %LocalAppData% into the Run field and click OK
    3. Open the Blizzard folder.
    4. Delete the Hearthstone folder.
  5. Try creating a new administrator account to resolve permissions issues.
  6. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.

Mac

  1. Make sure that Hearthstone is closed on all platforms including any mobile devices.
  2. Make sure your computer meets all of the listed system requirements.
  3. Make sure you have your Blizzard account set up including name, country of residence and a security question.
  4. Delete the Hearthstone option files.
    1. Press CMD + Shift + G to open the Go to folder
    2. Navigate to ~/Library/Preferences/Blizzard folder
      • If there is no Blizzard or Hearthstone folder, show hidden files and folders by pressing CMD + SHIFT + .
    3. Delete the Hearthstone folder.
  5. Try creating a new administrator account to resolve permissions issues.
  6. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
Advanced Troubleshooting
  1. Make sure your game is up to date by selecting Check for Updates from the Options menu in the Blizzard app.
  2. Deleting the Battle.net cache folder can resolve problems with the logon module.
  3. Run the repair tool to repair any damaged game files.
  4. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forum or contact us.