Hearthstone Stuck on Title Screen

Updated: 4 months ago
Article ID: 20513
Relevant Games:

Common Problems

  • Hearthstone stuck at startup screen
  • Can't get past the main screen in Hearthstone

Before attempting the troubleshooting steps below, ensure that Hearthstone is closed on all platforms, including force-closing on any mobile devices you play on.

  1. Check for a patch:
    1. Leave the Blizzard Desktop App open for approximately 5 minutes to see if a patch occurs or if the Install button changes to Update
    2. If this doesn't happen, re-launch the Blizzard Desktop App and wait an additional 5 minutes for a patch
    3. Re-launch Hearthstone and check to see if the issue continues
  2. Repair your game installation
  3. Delete the Battle.net Cache Folder
  4. If on Windows, delete the Hearthstone Options Files:
    1. Press Windows Key+R to open the Run dialogue
    2. Type %LocalAppData% into the Run field and click OK
    3. Open the Blizzard folder
    4. Delete the Hearthstone folder
  5. Restart the Blizzard Desktop App and Hearthstone
  6. Temporarily Disable Security Programs
  7. Ensure you have your Blizzard account setup fully to include a name, country of residence and a security question/answer

If none of the above steps works please Contact Support.