Hearthstone Card Back Missing

Updated: 1 month ago
Article ID: 24409
Relevant Products:

Common Problems

  • I'm missing a card back I think I had
  • I missed the event, can I still get the card back?
  • I didn't play last month, can I still get the monthly ranked mode card back?

Note: We are aware of an issue with the Samsung exclusive card back disappearing after patch 19.0 and we are working on a solution. Customer support cannot assist with this issue.

If you believe a card back you earned is now missing from your collection, make sure you are logged in to the correct account and region. If you are still missing the card back, close the game and make sure that you have installed the latest version of the game.

If the issue persists try earn the card back again or submit a bug report.

It is not possible to earn a card back that was awarded during a time-limited event that has ended. 

Customer Support cannot grant card backs.