Item Does Not Appear in Item Restoration Page

Updated: 3 months ago
Article ID: 2564
Relevant Games:

Common Problems

The items I want to restore don't show up in the Item restoration tool

Some items will not appear in the item restoration tool, including:

  • Items recently sold to the vendor
  • Items that stack
  • Items destroyed a long time ago
  • Items destroyed before a faction change or transfer
  • Temporary items such as holiday items

For recently sold items, log in and out of the character a few times. This will remove them from the vendor buyback window and populate the items in the Item Restoration tool.

Stackable items that were destroyed and items lost just prior to a faction change or transfer may be recoverable. Restoration is not always guaranteed, but contact Customer Support for assistance.

We don't have the ability to recover items deleted a long time ago or temporary items.