You can purchase Card Packs, Adventures and alternate Heroes in the in-game Hearthstone® Shop. Whether you shop on a computer or on a mobile device, your Hearthstone purchases and progress are shared across any device where you log in using your Blizzard account.

OPENING CARD PACKS

Opening a pack in Hearthstone adds five cards to your collection. There are rules in place to make sure your pack opening experience is exciting.

Card Rarity Rates

  • Rare Cards: Each card pack contains at least one rare card or better.
  • Epic Cards: One epic card can be obtained in five card packs on average.
  • Legendary Cards: One Legendary card is guaranteed within the first 10 packs of a new card expansion. Subsequent Legendary cards can be obtained in 20 card packs on average.

Obtaining Multiple Copies of the Same Card

You will not receive more than one copy of a Legendary card, until you have owned all the Legendary cards in that card expansion. Similarly, you will not receive more than two copies of any Common, Rare, or Epic card until you have owned two copies of all cards of that rarity in that card expansion.

Crafting a card counts towards owning it, and any cards you disenchant (whether golden or non-golden) count as well. This means that if you get a card that you don’t want, you can disenchant it and you will not receive it again until you have all cards of that rarity from that card expansion.

PAYMENT OPTIONS

Desktop or Laptop

In-game purchases on your desktop or laptop can be paid with any of the payment methods accepted in the Blizzard Shop. The Available Payment Methods depend on the country registered on your Blizzard account.

If you have Blizzard Balance on your account, Hearthstone will suggest this payment method by default.

Mobile Devices

In-game purchases on mobile devices use the method of payment you have on file in the Apple App Store, Google Play, or Amazon Appstore account registered on your device, regardless of which Blizzard account is logged in to the game. For more information see Apple’s, Google’s, Amazon’s support articles.

Blizzard Balance cannot be used to make Hearthstone purchases on mobile.

CONTROLLING IN-GAME PURCHASES

To prevent in-game purchases on the desktop or laptop client, you can enable Blizzard Parental Controls.

To prevent in-game purchases on mobile devices, you must set up restrictions on your device’s settings.

Payment issues

Desktop or Laptop

If you experience errors when trying to buy in-game, try our Solutions to Common Payment Issues or check the list of common payment errors below.

If your game appears locked, you may have an open chargeback. Visit our Chargeback Repayment Options article to learn more.

Mobile Devices

If you have trouble making a Hearthstone purchase on your mobile device, completely log out of the Hearthstone app. On iOS devices, also log out from your Apple ID. Then log back in and try again.

If the problem persists, visit Apple's App Store Support Site, the Google Play Help Center, or the Amazon Appstore Help Center for assistance.

COMMON PAYMENT ERRORS