Common Problems
- I want to refund Diablo IV
- I bought Platinum but now I want my money back
- I bought stuff with Platinum but I've changed my mind
We can only provide refunds for purchases made on our own platform. This includes the Blizzard Shop, the Battle.net App, and particular in-game purchases such as add-on bundles and unused platinum orders. We cannot refund games, in-game items, or products purchased in retail locations or from other online sellers and storefronts, including console.
We refund Diablo IV within 14 days of purchase, as long as you haven’t played for more than two hours. We refund unspent Platinum within 14 days of purchase. For more information, see the Blizzard Refund Policy.
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