Battle.net Desktop App Stuck at Scanning Game Files
Common Problems
When the Battle.net desktop app is started it automatically starts a Scan and RepairScanning game files in infinite loop
If your game is stuck in a scan and repair loop these steps should help resolve the issue.
- Open the Battle.net desktop app.
- Select the game that is having the issue.
- Click Options and select Show in Explorer.
- Open the folder for the game experiencing issues, then open the Data folder.
- In Data, open the data folder, and delete every .idx file.
- Run a Scan and Repair on the game to rebuild the *.IDX files.
Note: Do not delete any of the Data.### files.
- Open the Battle.net desktop app.
- Select the game that is having the issue.
- Click Options and select Reveal in Finder.
- Open the folder for the game experiencing issues, then open the Data folder.
- Delete every *.IDX file in the data folder.
- Delete the CASCRepair.mrk file if it exists in your World of Warcraft data folder.
- Run a Scan and Repair on the game to rebuild the *.IDX files.
Note: Do not delete any of the Data.### files.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
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