App Stuck at Scanning

Updated: 2 months ago
Article ID: 33942
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Common Problems

  • When I launch the app it automatically starts a Scan and Repair
  • The app is scanning game files in infinite loop

If the App is stuck in a Scan & Repair loop, this usually indicates that your game data is corrupted. Uninstalling and Reinstalling the game is usually the fastest way to resolve the problem.

If you are on a low bandwidth connection, or the game breaks again after being reinstalled you may also try Troubleshooting Installation and Patching, but please note that a full game reinstall may be required.