Overwatch - Sorry, we were unable to log you in.

This error is typically caused by a connection issue. To resolve this problem please follow the steps:

1. Restart your computer before doing any other troubleshooting. This can resolve many program conflicts and other temporary issues
2. Optimize your internet connection. Your current setup may have issues impacting gameplay
3. Run the repair tool to repair any damaged game files
4. Configure your security software to allow our game to be patched
5. Uninstall and reinstall your Battle.net App
6. If all of the above fails, try updating or creating a new Windows account to resolve permission issues with your operating system (Windows 10 and 11 only)

Please try the following steps to resolve the error on Console: 

1. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
2. Check your network configuration to find any issues with your firewall, router, or port settings.
3. Reset your network devices to make sure your router hasn't become flooded with data.
4. Run your console's built-in connection test (PlayStation 4) (Xbox One) (Nintendo Switch).
5. Select Show Network Stats from the Options > Video menu to view connection information. Our Diagnosing Overwatch Network Problems article defines each stat with possible troubleshooting steps.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact your console's manufacturer for more assistance (Sony) (Microsoft) (Nintendo).