Cannot Link My Console and Accounts

Updated: 2 days ago
Article ID: 35744
Relevant Products:

Common Problems

Account Linking Error: An error occurred while linking your accounts. Please try again later.

If you cannot link your console and accounts:

  1. Make sure your account is not a trial account
  2. Check if your account already has a console account linked to it. Each account may only have one PSN, one XBox Live, and one Nintendo Switch account linked to it
  3. Check if your console account is already linked to a different account. The same console account cannot be linked to multiple accounts
  4. Un-link the wrong accounts
  5. Link the correct accounts

If you tried these steps and you still can't link your accounts, or you don't know what account was linked to your console account, contact us.