Common Problems
- Placed an order with credit card but the payment didn't go through
- I am unable to use my debit card
You will not be charged for incomplete orders. Your payment provider might hold the funds for a while, even after your order was canceled or failed. These holds of funds are called authorization holds and are a common banking practice. Your payment provider should release your funds shortly. Only your payment provider can remove an authorization hold.
Before you try again:
- Clear the cache and cookies in your browser or try a different browser.
- If you were using a saved payment method, remove the payment method from your account and add it again. Make sure all information is accurate.
- Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.
If the problem persists, contact your payment provider for assistance or choose another of our Accepted Payment Methods.
Please log in to submit feedback.
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!