Giropay Payment Issue

Updated: 7 months ago
Article ID: 36648

Common Problems

  • Giropay doesn't show up as payment option
  • My Giropay purchase shows as cancelled
  • Used Giropay but I did not receive a confirmation

If you have trouble paying with Giropay check the following:

  • Giropay can only be used in Gemany
  • Verify you entered your bank account incorrectly
    • Check that you are using the right format. You must enter your IBAN and not your Girokonto account. Also check for typos or blank spaces
  • Verify your bank does not support Giropay
  • Verify your bank account has enough funds at the time of purchase

If you tried everything and your Giropay payments fail, please contact your bank or Giropay.

If you successfully paid with Giropay but you didn't receive your product, contact us.