Receiving Error - Your Password is Incorrect

Updated: 6 months ago
Article ID: 45244
Product:

Common Problems

  • I'm sure I'm entering my password correctly, but it still doesn't work
  • I just reset my password but I receive the error: "The password you entered was incorrect" 
  • I'm trying to create an account with a complex password manager but I can't

Incorrect Password

If you receive an error that your password is incorrect, try the following troubleshooting steps:

  1. If you use a password manager with auto-fill service, delete the pre-filled password and type your password yourself
  2. Check if you have Caps Lock on; the input box is case sensitive
  3. If you have multiple keyboard languages or layouts installed, make sure the correct one is enabled for your password
  4. Try typing your password on a notepad so you can see what you are typing, then copy and paste it into the password field

If the you still can't log in, reset your password.

Password Rules

When you set a new password, it must respect the following rules:

  • Must be different from your account name
  • Must be longer than 8 characters
  • Must have at least one uppercase letter, one lowercase letter, and one number
  • Can contain punctuation
  • Special characters (such as letters with accents) or ASCII characters are not supported