Common Problems
- Queue is extremely long (20+ minutes) or endless
- Can't find a game in Quick Match, Arcade or Competitive. Wait time shows "Unknown"
- Can't get into a match, the wait time is too long
There are a number of different reasons you may be experiencing high queues when looking for a match. Below are a number of reasons you could be experiencing this issue and some tips on troubleshooting.
All Platforms
The following issues can cause queue delays on any platform available on Overwatch 2.Competitive with Friends
Wide group play is a feature of Overwatch 2 that allows you to group with friends who are more than 5 levels of rank from any other person in your party. This puts you in a special queue to match you with groups of similar abilities. For more information on this feature, visit this blog post.
Connection Issues
Excessive wait time when queuing for a match within Overwatch 2 can be caused by a poor connection. To troubleshoot issues on console, please visit this article. To troubleshoot connection issues on PC, use this article.
Console-specific Issues
If you are playing on console and experiencing issues, there are some console-specific issues that can cause long queue times. Blizzard Customer Support is unable to assist with queue issues caused by features outside of Battle.net.
Cached Data
In rare cases, corrupted trial data on your console can cause exceptionally long queues, especially when queuing with other people. To troubleshoot, delete all local data from your console, including game saves and caches.
Console Crossplay Disabled
Crossplay can be disabled via some consoles. If you disable crossplay, you are limiting the number of people you can group with. To check your crossplay status, visit the support site for your console.
Console Reputation
Low reputation or actions by your console system can increase queue times because the system groups you with other players of similar reputation. For more information on reputation and console actions, visit your the support site for your console.