- A friend gifted me a Battle for Azeroth key and I cannot claim it, it says I don't have the base game
- I claimed a mount that my friend gifted me but I cannot see it in the collection
World of Warcraft codes are locked to a specific region. The region associated with these codes cannot be changed. If you claim one of these codes, the benefits will apply to the region it is for, or show an error that the code is invalid for your region.
We do not alter or swap codes out for another region. If your code was purchased from a retailer, please contact the retailer about any potential exchanges or refunds.