Cannot Link My Console and Accounts

Updated: 1 month ago
Article ID: 35744

Common Problems

  • Account Linking Error: An error occurred while linking your accounts. Please try again later.
  • I can't link my console account to 

You can link your console account to your account on the Account Management Page.

If you cannot link your console and accounts:

  1. Make sure your account is not a trial account
  2. Check if your account already has a console account linked to it. Each account may only have one PSN, one Xbox Live, and one Nintendo Switch account linked to it
  3. Check if your console account is already linked to a different account. The same console account cannot be linked to multiple accounts

Account links have cooldowns limiting how often they can be changed. You will receive a warning in Account Management specifying the cooldown length when disconnecting an account type that has a cooldown.

If you tried these steps and you still can't link your accounts, or you don't know what account was linked to your console account, contact us.